Customer Experience Lead
5 days ago
About the Role:
The Customer Experience Lead is a key member of our store team, responsible for delivering exceptional customer experiences and driving top-line sales. As a values-based leader, you will inspire and motivate our associates to provide outstanding service and achieve sales goals.
Key Responsibilities:
- Lead and direct associates on the sales floor to drive sales and customer engagement.
- Coach associates in the moment to improve sales skills and customer service.
- Support operational excellence by maintaining visual standards, payroll management, and merchandise availability.
- Act as a front-line supervisor, assigning work and providing direction to non-supervisory associates.
- Lead and demonstrate company values within the store.
- Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
- Conduct associate observations and coaching to improve performance.
- Link results to behaviors and actions to drive top-line sales.
- Independently manage labor hours within the store to drive top-line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrate and lead company policy and procedures.
Requirements:
- Possess a passion for the Victoria's Secret brand.
- Demonstrate excellent merchandising skills.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 1 year of retail experience preferred.
- Experience directing other individuals in the performance of their job duties preferred.
Compensation:
Estimated minimum salary: $19.00
Estimated maximum salary: $24.00
VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.
-
Customer Experience Lead
1 week ago
Oshawa, Ontario, Canada Victoria's Secret Full timeAbout the RoleThe Customer Experience Lead is a key member of the Victoria's Secret store team, responsible for delivering exceptional customer experiences and driving top-line sales. This role requires a strong leader who can motivate and direct associates to achieve sales goals and maintain operational excellence.Key ResponsibilitiesSales Floor Leadership:...
-
Customer Experience Lead
1 week ago
Oshawa, Ontario, Canada Victoria's Secret Full timeAbout the RoleThe Customer Experience Lead is a key member of the Victoria's Secret store team, responsible for delivering exceptional customer experiences and driving top-line sales. This role requires a strong leader who can motivate and direct associates to achieve sales goals and maintain operational excellence.Key ResponsibilitiesSales Floor Leadership:...
-
Customer Experience Manager
1 week ago
Oshawa, Ontario, Canada Michaels Stores Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels Stores. As a Customer Experience Manager, you will be responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations.Key ResponsibilitiesLead and Manage Store Operations: Assist the...
-
Customer Experience Manager
1 week ago
Oshawa, Ontario, Canada Michaels Stores Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels Stores. As a Customer Experience Manager, you will be responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations.Key ResponsibilitiesLead and Manage Store Operations: Assist the...
-
Sales Lead
2 weeks ago
Oshawa, Ontario, Canada ALDO Group Full timeJob Summary:The Sales Lead is a key member of the ALDO Group's store leadership team, embodying the company's values of integrity, love, and respect. This role is responsible for creating memorable client experiences and driving sales performance in support of the company's purpose to build a world of love, confidence, and belonging.Key...
-
Sales Lead
2 weeks ago
Oshawa, Ontario, Canada ALDO Group Full timeJob Summary:The Sales Lead is a key member of the ALDO Group's store leadership team, embodying the company's values of integrity, love, and respect. This role is responsible for creating memorable client experiences and driving sales performance in support of the company's purpose to build a world of love, confidence, and belonging.Key...
-
Customer Experience Manager
2 weeks ago
Oshawa, Ontario, Canada AVA Masonry Inc. Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at AVA Masonry Inc. as a key member of our operations team.Key ResponsibilitiesSupervise and Lead a Team: Direct and manage a team of customer service representatives to ensure excellent service delivery and high-quality results.Coordinate and Schedule...
-
**Team Lead
2 weeks ago
Oshawa, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Lead to join our team at Accoravillage. As a Team Lead, you will play a key role in leading our sales team and ensuring exceptional customer experiences in our store.Key ResponsibilitiesLead the Sales Team: Provide guidance and support to our sales team to achieve sales goals and...
-
**Team Lead
2 weeks ago
Oshawa, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Lead to join our team at Accoravillage. As a Team Lead, you will play a key role in leading our sales team and ensuring exceptional customer experiences in our store.Key ResponsibilitiesLead the Sales Team: Provide guidance and support to our sales team to achieve sales goals and...
-
Retail Store Manager
2 weeks ago
Oshawa, Ontario, Canada Reitmans Full timeAbout ReitmansReitmans is a leading Canadian women's fashion retailer with over 230 stores across the country. We are committed to championing self-acceptance and inclusivity, creating a welcoming and socially-minded brand that values our customers and employees.Job SummaryWe are seeking an experienced Assistant Store Manager to join our team at Reitmans. As...
-
Retail Store Manager
2 weeks ago
Oshawa, Ontario, Canada Reitmans Full timeAbout ReitmansReitmans is a leading Canadian women's fashion retailer with over 230 stores across the country. We are committed to championing self-acceptance and inclusivity, creating a welcoming and socially-minded brand that values our customers and employees.Job SummaryWe are seeking an experienced Assistant Store Manager to join our team at Reitmans. As...
-
Customer Experience Ambassador
2 weeks ago
Oshawa, Ontario, Canada Indigo Books & Music Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our store team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our store.Key ResponsibilitiesSupport Store Operations: Assist with...
-
Customer Experience Associates
4 weeks ago
Oshawa, Ontario, Canada Tommy Gun's Original Barbershop Full timeExciting Career Opportunity at Tommy Gun's Original BarbershopWe are excited to announce the opening of our new location in Oshawa, where we are looking for enthusiastic individuals to fill the vital roles of Customer Experience Associates. This is a chance to be part of a vibrant and stylish team dedicated to providing an exceptional experience for every...
-
Customer Experience Specialist
4 weeks ago
Oshawa, Ontario, Canada Tommy Gun's Original Barbershop Full timeExciting Career Opportunity at Tommy Gun's Original BarbershopWe are pleased to announce the opening of our new location, and we are looking for passionate individuals to fill the essential roles of Customer Experience Specialists. At Tommy Gun's, we pride ourselves on delivering an exceptional experience to every client who walks through our doors.Position:...
-
Customer Experience Associates
4 weeks ago
Oshawa, Ontario, Canada Tommy Gun's Original Barbershop Full timeExciting Career Opportunity at Tommy Gun's Original BarbershopWe are excited to announce the opening of our new location and are looking for passionate individuals to fill the essential roles of Customer Experience Associates. At Tommy Gun's, we pride ourselves on delivering an exceptional experience to every client who walks through our doors.Position...
-
Sales Associate
1 week ago
Oshawa, Ontario, Canada Torrid Full timeAbout TorridTorrid is a leading fashion retailer that celebrates every shape, size, and curve of our customers. Our stores offer an exciting, one-of-a-kind shopping experience that's not just about selling clothes, but about creating a welcoming and inclusive environment for our customers and employees alike.Our CultureWe're committed to cultivating a...
-
Sales Associate
1 week ago
Oshawa, Ontario, Canada Torrid Full timeAbout TorridTorrid is a leading fashion retailer that celebrates every shape, size, and curve of our customers. Our stores offer an exciting, one-of-a-kind shopping experience that's not just about selling clothes, but about creating a welcoming and inclusive environment for our customers and employees alike.Our CultureWe're committed to cultivating a...
-
Customer Service Team Lead
2 weeks ago
Oshawa, Ontario, Canada AVA Masonry Inc. Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at AVA Masonry Inc. as a key member of our operations team.Key ResponsibilitiesSupervise and Lead a Team: Direct and manage a team of customer service representatives to ensure excellent service delivery and high-quality results.Coordinate and Schedule...
-
Customer Service Team Lead
5 days ago
Oshawa, Ontario, Canada AVA Masonry Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at AVA Masonry Inc. The successful candidate will be responsible for supervising workers and projects, coordinating and scheduling activities, and ensuring health and safety regulations are followed.Key ResponsibilitiesSupervise and lead a team of customer service...
-
Customer Service Team Lead
6 days ago
Oshawa, Ontario, Canada AVA Masonry Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at AVA Masonry Inc. The successful candidate will be responsible for supervising workers and projects, coordinating and scheduling activities, and ensuring health and safety regulations are followed.Key ResponsibilitiesSupervise and lead a team of customer service...
