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Customer Experience Lead
2 months ago
The Customer Experience Lead is a key member of the Victoria's Secret store team, responsible for delivering exceptional customer experiences and driving top-line sales. This role requires a strong leader who can motivate and direct associates to achieve sales goals and maintain operational excellence.
Key Responsibilities- Sales Floor Leadership: Lead and direct associates on the sales floor to drive sales and achieve sales goals.
- Customer Experience: Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
- Operational Excellence: Maintain visual standards, manage payroll, and ensure merchandise availability.
- Associate Development: Conduct associate observations and coaching to develop skills and improve performance.
- Store Leadership: Demonstrate company values, lead by example, and ensure all associates understand their roles and responsibilities.
- Results-Driven: Link results to behaviors and actions to drive top-line sales and profit.
- Labor Management: Independently manage labor hours to drive top-line sales and profit.
- Visual Merchandising: Own the overall appearance and presentation of the brand by maintaining visual merchandising standards.
- Communication: Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions.
- Company Policy: Demonstrate and lead company policy and procedures.
- Passion for Victoria's Secret Brand: Demonstrate a strong passion for the brand and its values.
- Merchandising Skills: Demonstrate excellent merchandising skills and ability to maintain visual standards.
- Business Acumen: Review business reports and insights to take immediate and deliberate action to achieve results.
- Self-Awareness: Demonstrate a sense of self-awareness and interest in seeking feedback to improve and develop.
- Communication Skills: Ability to monitor/track progress and incorporate feedback into decision-making.
- Influencing Skills: Experience influencing cross-functional partners in informal and formal settings to get things done.
- Availability: Ability to work nights, weekends, and a flexible schedule.
- Physical Demands: Ability to stand for long periods and frequently bend, kneel, and lift.
- Technology Skills: Ability to use technology (headsets, mobile devices, computers).
- Experience: 1 year of retail experience preferred, with experience directing other individuals in the performance of their job duties preferred.
