Director of Integrated Release and Operations

1 month ago

Old Toronto, Ontario, Canada Ward Technology Talent Full time
Job Title: Director of Integrated Release and Operations

Ward Technology Talent is seeking a highly skilled and experienced Director of Integrated Release and Operations to join our team. As a key member of our organization, you will be responsible for orchestrating the comprehensive release management and operational support processes for our suite of SaaS-based products.

Key Responsibilities:
  • Strategic Planning and Execution: Spearhead the creation and implementation of strategic plans that align with the organization's objectives, with a focus on optimizing operations processes. Make data-driven decisions to guide long-term success.
  • Oversee Comprehensive Release Management: Develop and implement a robust framework for planning, scheduling, and executing product releases, ensuring seamless integration with business operations.
  • Ensure Quality and Compliance Excellence: Uphold stringent quality standards and regulatory compliance for all releases, while continuously refining processes to boost efficiency and minimize downtime. Foster and support an innovative culture, reducing risk through meticulous planning and a phased implementation approach.
  • Guarantee Product and Platform Quality: Ensure that Product and Platform owners conduct comprehensive testing across multiple domains before release, ensuring rapid identification and resolution of any bugs or issues during deployment and adoption.
  • Oversee System Cutovers and Go-Live Events: Oversee and manage system cutovers and go-live events, ensuring meticulous planning and flawless execution to minimize disruptions.
  • Evaluate Operational Risks: Evaluate risks associated with development and operational activities, developing robust contingency and back-out plans to address potential issues.
  • Provide Technical Leadership: Leverage deep technical acumen to address large-scale platform and infrastructure challenges, optimizing system performance and reliability.
  • Lead and Mentor Teams: Provide strong leadership and mentorship to development and operational teams, driving high performance, accountability, and professional growth.
Critical Relationship Management:

Strong partnerships are needed with the following internal colleagues:

  • Functional team leads and SMEs, and various office Units.
Managerial/Technical Leadership Responsibility:
  • Reports directly to: Senior Director, Managed IT Services.
Working Conditions:
  • Work Environment and Travel: The role involves being part of a project and operational team with the flexibility to work remotely. However, there is an expectation to travel occasionally, including visits to the Territorial Headquarters or Office Units, which may require up to 5 days or more of travel per month.
Education and Experience Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.

Experience and Skilled Knowledge Requirements:

  • 5-7 years' experience as an Operations Director or similar role, managing large-scale IT portfolios and operations across multiple domains.

Skills and Capabilities:

  • Strong technical acumen and expertise in managing integrated cloud-native systems in multiple environments (e.g., development, application support, infrastructure, integration, IT service management, IT operations management).
  • Demonstrated success in leading the creation of new release management processes as part of a transformation to a Product Management organization.
  • Extensive experience in coordinating and managing simultaneous system cutovers and go-lives, with an extraordinary sense of what needs to be done in what sequence for successful system cutovers.
  • Solid Quality Assurance experience, with a strong focus on ensuring high-quality standards for user acceptance testing (UAT), practices and methodologies across multiple domains.
  • Ability to assess operational risks, including identifying what is fraught with danger vs. routine, and develop effective risk mitigation strategies.
  • Diligent in uncovering potential risks by asking tough questions and unwavering in determining acceptable levels of risk.
  • Experience with Salesforce and/or Workday platforms preferred.
  • Current knowledge of cloud technology, including application platforms, infrastructure, related hardware, software, security, monitoring, and processes.
  • Ability to get up to speed quickly and ensure a risk-based approach to the leadership and management of integrated development and operations.
  • Proven track record in effectively managing IT budgets and resources to ensure cost-effective operations.
  • Ability to develop and maintain strong relationships with key stakeholders and executive leadership.
  • Proven analytical and problem-solving skills with the ability to analyze complex technical and business requirements.
  • Experience in managing vendor relationships and negotiating contracts to ensure optimal service levels and pricing.
  • Adaptive: Flexible;
  • Ability to present ideas in a user-friendly language.

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