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Customer Service Representative in Dispute Resolution

2 months ago


Montreal, Quebec, Canada National Bank Full time
About the Role

We are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our customer service team, you will play a vital role in guiding our clients through the dispute process, ensuring their financial interests are protected.

Key Responsibilities
  • Respond to customer inquiries and resolve disputes in a timely and professional manner
  • Analyze suspicious transactions and provide detailed assistance in the dispute process
  • Build strong relationships with customers, internal colleagues, and partners
  • Refer clients to colleagues for specialized needs
What We Offer

As a Customer Service Agent with our National Bank, you will enjoy a competitive compensation package, including a salary starting at $23.75 per hour and a program to reimburse your education. You will also have access to a wide range of flexible benefits to promote your wellbeing and that of your family.

Requirements
  • High school diploma
  • Experience in customer service or consulting services
  • Ability to support clients and make decisions
Our Culture

We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. We offer a barrier-free workplace that is accessible to all employees and encourage inclusivity in all aspects of our business.