Customer Service Representative in Dispute Resolution
3 weeks ago
We are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our team, you will be responsible for guiding clients through the dispute process, ensuring their financial interests are protected, and preventing fraud.
Key Responsibilities:
- Respond to client calls and emails regarding disputed transactions
- Analyze suspicious transactions and provide detailed assistance in the dispute process
- Build relationships with clients, internal colleagues, and partners
- Refer clients to colleagues for specialized needs
Requirements:
- High school diploma
- Experience in customer service and consulting services
- Ability to support clients and make decisions
Skills:
- Accountability
- Agility
- Client-focused
- Communication
- Detail-oriented
- Digital literacy
- Diversity & Inclusion
- Driving Results
- Emotional Intelligence
- Empathy
- Fraud risks analysis
- Humility
- Initiative
- Learning Agility
- Proposal Generation
Benefits:
- Competitive compensation
- Health and wellness program
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
About Us:
We are a bank that values partnership, agility, and empowerment. Our mission is to have a positive impact on people's lives. We are committed to creating an inclusive and accessible workplace for all employees.
How to Apply:
Interested candidates should submit their application through our website. We welcome all candidates and encourage internal mobility.
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