Customer Service Representative in Dispute Resolution

3 weeks ago


Montreal, Quebec, Canada National Bank Full time
Job Title: Customer Service Agent in Disputes

We are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our team, you will be responsible for guiding clients through the dispute process, ensuring their financial interests are protected, and preventing fraud.

Key Responsibilities:

  • Respond to client calls and emails regarding disputed transactions
  • Analyze suspicious transactions and provide detailed assistance in the dispute process
  • Build relationships with clients, internal colleagues, and partners
  • Refer clients to colleagues for specialized needs

Requirements:

  • High school diploma
  • Experience in customer service and consulting services
  • Ability to support clients and make decisions

Skills:

  • Accountability
  • Agility
  • Client-focused
  • Communication
  • Detail-oriented
  • Digital literacy
  • Diversity & Inclusion
  • Driving Results
  • Emotional Intelligence
  • Empathy
  • Fraud risks analysis
  • Humility
  • Initiative
  • Learning Agility
  • Proposal Generation

Benefits:

  • Competitive compensation
  • Health and wellness program
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic

About Us:

We are a bank that values partnership, agility, and empowerment. Our mission is to have a positive impact on people's lives. We are committed to creating an inclusive and accessible workplace for all employees.

How to Apply:

Interested candidates should submit their application through our website. We welcome all candidates and encourage internal mobility.



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