Customer Service Representative in Dispute Resolution
4 weeks ago
### Job Summary
As a Customer Service Agent in Disputes, you will play a key role in preventing fraud and protecting our clients' financial interests. You will be responsible for guiding our clients through the dispute process, responding to calls from customers who want to dispute transactions on their account, and supporting clients with concerns related to disputed transactions.
### Key Responsibilities
* Respond to calls from customers who want to dispute transactions on their account
* Support clients with concerns related to disputed transactions
* Analyze suspicious transactions and provide detailed assistance in the dispute process
* Build a relationship of trust with customers, internal colleagues, and partners
* Refer clients to colleagues for specialized needs
### Team and Work Environment
You will be part of a dynamic team of 22 colleagues and report to the section director. Our team is known for its curiosity and involvement in the accomplishment of our mission. We help to exert a positive influence in people's lives through the process of fraud and disputes.
The Call Center is open from 8 a.m. to 8 p.m. Monday to Friday, and you must be available full-time, 37.5 hours per week, during these business hours. Your work schedule will be variable and available three weeks in advance.
### Training and Development
Your start consists of a day training course lasting about 4 weeks. Your hands-on training on the lines, supported by expert colleagues, will continue for about 2 weeks. Our training, based on learning in action, allows you to master your craft. Access to colleagues with different expertise, experience, and diverse profiles enriches your development from all points of view.
New horizons are available to you, career path in your role, promotion, evolution in the sector, and other scenarios are accessible. There are many career opportunities, and we encourage internal mobility.
### Prerequisites
* Have a high school diploma
* Experience in customer service, consulting services
* Ability to support clients and make decisions
### Languages
English, French
### Skills
* Accountability
* Agility
* Client-focused
* Communication
* Detail-oriented
* Digital literacy
* Diversity & Inclusion
* Driving Results
* Emotional Intelligence
* Empathy
* Fraud risks analysis
* Humility
* Initiative
* Learning Agility
* Proposal Generation
### Benefits
In addition to competitive compensation, upon hiring, you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
### About Us
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates.
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Representative in Dispute ResolutionAbout the Role: We are seeking a highly skilled Customer Service Representative to join our team in dispute resolution. As a key member of our customer service team, you will be responsible for resolving customer disputes in a fair and timely manner.Key Responsibilities:* Respond to customer...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent in Disputes. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent in Disputes. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent in Disputes. As a key member of our fraud prevention and detection team, you will play a critical role in guiding our clients through the dispute process, ensuring their financial interests are...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent in Disputes. As a key member of our fraud prevention and detection team, you will play a critical role in guiding our clients through the dispute process, ensuring their financial interests are...
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