Customer Service Representative in Dispute Resolution

3 weeks ago


Montreal, Quebec, Canada National Bank Full time
Job Title: Customer Service Agent in Disputes

Job Summary:

We are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our team, you will be responsible for providing exceptional customer service to clients who wish to dispute transactions on their account.

Key Responsibilities:

  • Respond to customer inquiries and resolve disputes in a timely and professional manner
  • Analyze suspicious transactions and provide detailed assistance in the dispute process
  • Build relationships with clients, internal colleagues, and partners to ensure seamless dispute resolution
  • Refer clients to colleagues for specialized needs

Requirements:

  • High school diploma
  • Experience in customer service and consulting services
  • Ability to support clients and make decisions
  • Proficiency in English and French

What We Offer:

  • Competitive compensation
  • Education reimbursement program
  • Flexible benefits package
  • Opportunities for career growth and development

About Us:

We are a bank that values partnership, agility, and empowerment. We strive to create a positive impact on people's lives and offer an accessible, barrier-free workplace to all employees.



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