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Director, Partner Relationship Management
2 months ago
Kensington Tours is an award-winning luxury tour operator seeking a highly motivated and experienced Director, Partner Relationship to join our Technology leadership team. As a key member of our team, you will be responsible for building and maintaining strong relationships with clients and partners to foster long-term collaboration and drive business growth.
Key Responsibilities:- Develop and maintain project plans, schedules, and budgets that ensure effective use of partner services, specifically tied to business priorities.
- Coordinate with internal teams to ensure delivery milestones are met on time and within scope.
- Manage aspects of joint projects with partners, ensuring execution on shared deliverables including change management, communications, and testing.
- Build and maintain strong relationships with clients and partners to foster long-term collaboration and drive business growth.
- Proactively identify technology requirements and business enablement opportunities, collaborate with IT and business stakeholders in discovery and options analysis, and guide business case development that maximizes ROI.
- 5+ years of experience as a Sr Manager or Director in product development, software engineering, program management, or other delivery-based role.
- Bachelor in Engineering or Computer Science is desirable.
- Proficiency in Excel, PowerPoint, and MS Office Suite is required.
- Data visualization tools and Agile-based development tools, including Jira, Lucidchart, or equivalent, is considered an asset.
- Proven experience managing complex technical projects and delivering successful outcomes.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Demonstrated ability to build and maintain relationships with clients and partners.
- Strong problem-solving skills and a proactive approach to addressing challenges.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Extensive experience in Sales/Customer Service and/or Travel industries with a focus on Customer Experience and Product Delivery, preferably in a high-growth and fast-paced SaaS environment.
- Proven ability to prioritize and consistently achieve results.
- Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas or solutions.
- Experience in Process/Project Management.
- Ability to negotiate and manage positive outcomes within an environment of competing interests.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
We thank all candidates for their interest; however, only those selected for an interview will be contacted.
