Client Care Specialist

2 days ago

Whitby, Canada LiveWise Associates Inc. Full time
Office and Client Services Coordinator

We are seeking a highly organized and motivated individual to join our team as an Office and Client Services Coordinator. This hybrid role combines in-office client care in our Whitby location with virtual administrative tasks, offering the perfect mix of professional development and flexibility.

Key Responsibilities:
  • Client Care & Intake Management: Monitor intake emails, manage client queries, and assist with onboarding new clients.
  • Scheduling & Payment Oversight: Ensure client appointments are booked, payments are processed, and all forms are completed for new clients.
  • Social Media & Marketing Support: Create engaging social media posts on Canva 1-2 times per week.
  • Referral & Retention Reports: Track therapist bookings, no-shows, and client retention rates, and report to the clinic owners.
  • Screening & Onboarding: Assist with screening and onboarding new therapist candidates.
  • Follow-up & Feedback: Call clients after their first session to check in and schedule follow-up sessions.
  • Client/Referral Outreach: Engage with top referral sources and maintain positive relationships with key contacts.
Requirements:
  • Completed or currently pursuing an undergraduate degree in psychology, social work, or a related field.
  • Strong communication and organizational skills.
  • Comfortable working both in-office (Whitby) and remotely (virtual evening/weekend shifts).
  • Proficient in using scheduling and CRM tools like Jane, email, and social media platforms.
  • Enthusiastic about working in a dynamic mental health environment.
Why Join Us?

At LiveWise Associates Inc., we offer a unique opportunity to gain hands-on experience in mental health administration, work closely with experienced therapists, and develop your career in a flexible and dynamic environment.

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