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Customer Success Representative

2 months ago

Toronto, Ontario, Canada Altis Recruitment Full time
Customer Success Advisor

We are seeking a highly skilled and adaptable Bilingual Customer Service Advisor to join our client in the investment industry. The ideal candidate will be fluent in both French and English and will work within the Advisor Service Centre on a rotating shift schedule.

This role involves delivering exceptional service to clients and colleagues across Canada, ensuring their inquiries are addressed promptly and professionally.

Key Responsibilities:

  • Deliver outstanding customer service to investment advisors, support teams, and investors through inbound contact center interactions
  • Address inquiries regarding investment strategies, products, and services
  • Work closely with internal teams to ensure prompt and effective resolution of client requests
  • Represent the company with professionalism, providing precise and clear information
  • Track and report on client inquiries to ensure consistency with service standards

Requirements:

  • A completed degree and diploma
  • Fluently Bilingual in English and French
  • Strong communication skills, both oral and written
  • Ability to thrive in a collaborative, inclusive, and fast-paced environment
  • Passion for delivering an exceptional client experience
  • Strong problem-solving abilities, with attention to detail

What We Offer:

  • 3 weeks vacation
  • 100% employed paid benefits
  • Hybrid working model
  • RRSP contribution