Community Liaison and Health Care Coordinator

2 days ago

Vancouver, British Columbia, Canada Vancouver Coastal Health Full time
About Vancouver Coastal Health

Vancouver Coastal Health (VCH) is a world-class leader in healthcare, research, and teaching, delivering exceptional service to over one million BC residents.

We are committed to creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and a culture of teamwork that makes VCH a great place to work.

Salary Range:

The salary range for this position is CAD $31.56/Hr. - CAD $33.28/Hr.

Job Description

We are seeking a skilled Community Liaison and Health Care Coordinator to join our Home Health Team as a Community Liaison Worker, working out of the Raven Song Community Health Centre and other Vancouver Home Health units in Vancouver, BC.

The successful candidate will provide support services to clients and their families in community health, working across multiple sites, clinics, and services to liaise and coordinate services with medical professionals within an integrated health service delivery model.

Key Responsibilities:

  • Provide support services to clients and their families in community health.
  • Work across multiple sites, clinics, and services to liaise and coordinate services with medical professionals within an integrated health service delivery model and a range of programs such as Community Health, Primary Care, Mental Health and Substance Use, General Practitioner (GP) partners, and other external agencies.
  • Support clinical staff as a member of healthcare teams by providing appropriate information and support related to clients with complex health care needs.
  • Monitor clients, document, and provide verbal reports on observations to clinicians in accordance with standard procedures or specific direction.
  • Assist clinicians in planning, organizing, facilitating team-based care conferences and family meetings as required.
  • Participate in the process of case planning and may assist clients with instrumental activities of daily living (ADL).
  • Act as an advocate and/or liaison for clients, facilitating access to community services and resources.
  • Provide information on community services to clients and their caregivers.
  • Establish a rapport with clients based on respect and promotes clients to manage behaviors and enhance clients' self-management support.
  • Liaise, monitor, and coordinate services with healthcare teams, community services, and medical professionals.
Required Skills and Qualifications

To be successful in this role, you will have:

  • A Social Services Certificate or Diploma from a recognized College plus (1) year's recent experience in a community setting supporting clients within the relevant client population or an equivalent combination of training and experience.
  • A valid BC Driver's License and access to a personal vehicle.
  • Knowledge of community, social, and health resources, and services.
  • Working knowledge of the social, emotional, and health-related problems encountered by the client population.
  • Ability and willingness to learn and use appropriate strategies (harm reduction, recovery-oriented, culturally safe, and trauma-informed care).
  • Ability to engage and provide service to a culturally diverse population with a wide range of health challenges (mental health/substance use and HIV antiretroviral therapy).
  • Ability to follow team direction regarding rights and obligations of staff/clients when providing care to clients that fall under legal acts such as adult guardianship, mental health, and public health.
  • Ability to demonstrate and assist clients with instrumental activities of daily living.
  • Ability to establish and maintain rapport with clients.
  • Ability to observe and recognize changes in clients.
  • Ability to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.
  • Ability to work independently and in cooperation with others.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to organize, prioritize, and meet deadlines.
  • Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public, and staff from other agencies, to maintain confidentiality, and to communicate effectively, both verbally and in writing.
  • Basic computer literacy to operate a computerized client care information system.
  • Exceptional customer service and communication skills.
  • Ability to work within a team environment.
  • Ability to operate related equipment.
  • Physical ability to perform the duties of the position.
Benefits

We offer a comprehensive benefits package, including MSP, extended health, and dental, as well as a municipal pension plan.

Growth opportunities through employer-paid training and leadership development.

Wellness supports, including counseling, critical incident, and innovative wellness services available to employees and their immediate families.

Award-winning recognition programs to honor staff, medical staff, and volunteers.

Access to exclusive discount offers and deals for VCH staff.

About Us

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

We are committed to equity, diversity, and inclusion, and encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities, and people of all gender identities and expressions and sexual orientation.

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