Community Liaison Worker

3 weeks ago

Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

Job Summary

Vancouver Coastal Health is seeking a Community Liaison Worker to join our Integrated Care Team at Heatley Community Health Centre in Vancouver, BC. The successful candidate will provide support services to clients with mental health and substance use issues, working across multiple sites and clinics within an integrated health service delivery model.

Key Responsibilities

  • Supports an integrated health service team and delivery model, providing support services to clients with mental health and substance use issues.
  • Works across multiple sites, clinics, and services within an integrated health service delivery model and interdisciplinary care team.
  • Monitors clients, documents, and provides verbal reports on observations in accordance with standard procedures or specific direction.
  • Facilitates the use of community services and resources, providing information on community services.
  • Liaises and coordinates services with mental health and substance use professionals.
  • Plans, organizes, facilitates, and co-leads groups as required, participates in case planning, assists clients with daily living activities, and escorts clients to appointments.
  • Acts as an advocate for clients and provides information and support related to clients with complex healthcare needs.
  • Establishes, maintains, and enhances therapeutic relationships based on respect.

Qualifications

Education & Experience

  • Certificate from a recognized Health Care Worker program, plus two years' recent related experience supporting clients through a holistic mental health, substance use, and primary care lens, or an equivalent combination of education, training, and experience.
  • Valid driver's license and access to a personal vehicle for business-related purposes, as required.

Knowledge, Skills & Abilities

  • Knowledge of community, social, and health resources.
  • Ability to keyboard 5000 keystrokes per hour.
  • Knowledge of substance misuse and problems encountered by chemically dependent individuals, basic understanding of behavior management.
  • Knowledge and experience in providing culturally safe and competent care, specifically pertaining to Aboriginal people.
  • Knowledge and experience in Trauma-Informed Practice, Harm Reduction, and Recovery-Oriented Care.
  • Knowledge of mental health issues and treatment.
  • Knowledge of appropriate acts, including the Mental Health Act, Adult Guardianship, and Public Health Act, as it relates to the rights and obligations of clients and staff.
  • Knowledge of community, social, and mental health resources in the DTES.
  • Ability to demonstrate and assist clients with daily living activities.
  • Ability to establish and maintain rapport with clients.
  • Ability to observe and recognize changes in clients.
  • Ability to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.
  • Ability to work independently and in cooperation with others.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to organize, prioritize, and meet deadlines.
  • Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public, and staff from other agencies, to maintain confidentiality, and to communicate effectively, both verbally and in writing.
  • Ability to work with a culturally diverse population.
  • Ability to operate related equipment, including applicable software applications.
  • Physical ability to carry out the duties of the position.

Why Join Vancouver Coastal Health?

Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.

Benefits

  • Comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan.
  • Grow your career with employer-paid training and leadership development opportunities.
  • Wellness supports, including counseling, critical incident, and innovative wellness services, are available to employees and their immediate families.
  • Award-winning recognition programs to honor staff, medical staff, and volunteers.
  • Access to exclusive discount offers and deals for VCH staff.

Equity, Diversity, and Inclusion

We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

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