Customer Experience Specialist

1 month ago


Victoria, British Columbia, Canada Access Information Management Full time
About the Role

We are Access Information Management, and we are seeking a highly skilled Client Care Support Representative to join our team.

As a Client Care Support Representative, you will be the public face of Access Information Management, responsible for providing exceptional customer service and support to our clients.

  • Answer customer inquiries by phone and email regarding order fulfillment, services available, work orders, shipping inquiries, and inventories.
  • Create client work orders and notify Operations Supervisors of changes that may affect service schedules.
  • Triage cases and work orders in Salesforce.
  • Complete database research on missing client containers, files, or tapes, and maintain client contact.
  • Accomplish all other tasks and projects assigned by the Manager.
Requirements
  • At least six months of customer service experience (call center experience is a plus).
  • Proficient in using different software, including Salesforce, Total Recall, FileBRIDGE, and SAP.
  • Strong oral and written communication skills (must possess grammatically correct English skills).
  • High School Diploma or equivalent required.
Why Access?
  • Competitive Hourly Pay.
  • Medical, Dental, Vision, and Life insurance.
  • Paid Vacation, Sick, and Personal days.
  • Retirement program with company match.
  • Training and Growth opportunities.
  • Remote Position.


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