Senior Customer Experience Professional

1 week ago


Victoria, British Columbia, Canada Scotiabank Full time

We are seeking a Senior Customer Experience Professional to join our team in Victoria, Canada. As the face of Scotiabank, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

About the Role

The ideal candidate will have strong customer service skills, experience working in a fast-paced environment, and a passion for helping others achieve their financial goals. You will be an essential member of our branch network, providing guidance and support to customers throughout their banking journey.

  • Act as a lobby leader, ensuring customers are appropriately triaged and/or assisted
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
  • Nurture rich, long-standing relationships
  • Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

In this role, you will have the opportunity to work in a collaborative team environment, where innovation and creativity are valued. Our goal is to make a positive impact on our customers' lives and contribute to the success of our community.

What We Offer

At Scotiabank, we offer a competitive compensation package, including a base salary of $65,000 per year, plus bonus potential. You will also receive comprehensive benefits, including medical and dental insurance, retirement savings plan, and paid time off.

You will have the opportunity to develop your skills and advance your career within our organization, with access to ongoing training and development programs. Our employees enjoy a dynamic and inclusive work environment, where diversity and inclusion are valued.

Requirements

To be successful in this role, you must have:

  • Strong customer service skills
  • Experience working in a similar role, preferably in a banking or financial services industry
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing priorities

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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