Customer Experience Representative

2 days ago


Victoria, British Columbia, Canada Rogers Communications Full time

At Rogers Communications, we're dedicated to delivering exceptional customer experiences. Our retail teams are the heart of our success, and as a Sales Associate, you'll play a crucial role in showcasing our latest products and services to customers.

Sales Associate

About the Role:

As a Sales Associate, you'll be responsible for enhancing the retail experience in our stores by providing top-notch service and value-added solutions to customers. You'll promote Rogers & Fido brands, including the Rogers Mastercard, and engage with customers through personalized communication and outreach. You'll also participate in community events and outreach efforts to support local small businesses.

Key Responsibilities:

  • Deliver exceptional customer experiences by providing best-in-class service and product knowledge
  • Promote Rogers & Fido brands and their services
  • Engage with customers through phone calls, business text messaging, and in-store interactions
  • Participate in community events and outreach efforts
  • Meet sales targets and contribute to store revenue growth

What We Offer:

  • A competitive salary range of $45,000 - $65,000 per year, depending on location and experience
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as RRSP matching and pension plan contributions
  • The opportunity to work in a dynamic and inclusive environment with a team of passionate professionals
  • A flexible schedule, including evenings and weekends, with a minimum of 20 hours per week

Requirements:

  • Excellent communication and interpersonal skills
  • Passion for delivering exceptional customer experiences
  • Ability to work in a fast-paced environment and meet sales targets
  • Basic computer skills and familiarity with Microsoft Office applications
  • High school diploma or equivalent required; post-secondary education an asset


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