PetSmart Department Manager

3 days ago


Victoria, British Columbia, Canada PetSmart Full time

At PetSmart, we're passionate about pets and dedicated to providing an exceptional customer experience.

About Our Store

We have over 1,600 stores across the country, offering a wide range of products and services for pet owners. As a Custumer Engagement Manager, you'll play a key role in ensuring that our stores run smoothly and that our customers have a positive experience.

About Your Role

In this exciting role, you'll lead the store team in creating personalized shopping experiences for our customers and their pets. You'll be responsible for:

  • Pet Parent Engagement: Setting the standard for customer engagement and ensuring every pet and pet parent has a positive experience in our stores.
  • Associate Leadership: Leading a team of retail and pet care associates who will provide a safe, clean, and fun environment for our pets and pet parents.
  • Overall Retail Initiatives: Creating an exceptional customer experience by ensuring our associates have extensive knowledge of pet solutions and building connections with pet parents.

About Your Career

We offer opportunities for growth and development, including:

  • Gaining experience in different business units, such as the salon or Pets Hotel.
  • Developing leadership skills as an Assistant Manager or Store Manager.
  • Tackling new challenges, such as opening a new store.
  • Transferring to any one of our 1,600 stores nationwide.

The Warm and Fuzzies

Working at PetSmart is more than just a job – it's a community of people who share a passion for pets. We're committed to making a difference in the lives of pets and their families, and we invite you to join us on this journey.

Salary and Benefits

We offer a competitive hourly rate of $19.50 to $29.50 per hour, paid on an hourly basis, with opportunities for benefits and career advancement.

PetSmart is an Equal Opportunity Employer



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