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Customer Service Representative with Excellent Communication Skills
1 month ago
We are seeking a highly skilled Customer Service Representative to join our team at Davidson Contract Services. This is an excellent opportunity for individuals who possess strong communication skills and are eager to work in a fast-paced environment.
Job DescriptionThis role involves providing exceptional customer service, addressing inquiries and complaints, and ensuring that customers receive timely and accurate information. As a Customer Service Representative, you will be responsible for:
- Answering written and oral inquiries from customers;
- Addressing customer complaints and concerns in a professional and courteous manner;
- Providing detailed information about services offered and explaining procedures, risks, and benefits to clients;
- Arranging for billing and issuing receipts and other forms as required;
- Exhibiting strong interpersonal skills to build trust with customers and foster a positive experience.
The successful candidate will possess the following skills and qualifications:
- Excellent verbal and written communication skills;
- Ability to multitask and work under pressure in a fast-paced environment;
- Strong organizational and time management skills to meet deadlines;
- Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word;
- Familiarity with the trucking industry and its operations;
- Ability to learn and adapt quickly to new processes and technologies.
We offer a comprehensive benefits package, including:
- Dental plan;
- Healthcare plan;
- Vision care benefits;
- Group insurance benefits;
- Life insurance;
- Pension plan;
- Free parking available;
- Wellness program.
The estimated salary for this position is $55,000 - $65,000 per annum, depending on experience and qualifications. We offer a competitive salary and benefits package to ensure that our employees feel valued and supported in their roles.
