Front Desk Hotel Associate

2 weeks ago


Yorkton, Saskatchewan, Canada The Yorke Inn Full time

The Yorke Inn is seeking a skilled Front Desk Hotel Clerk to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing.
  • Group Arrivals and Departures: Process group arrivals and departures, managing room assignments and guest information.
  • Room Reservations: Take, cancel, and change room reservations, maintaining accurate records and communicating with guests.
  • Guest Services: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments, ensuring a smooth checkout experience.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date information.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs, providing exceptional customer service.
  • Wake-Up Calls: Contact customers to deliver requested wake-up calls, ensuring timely and efficient service.
  • Customer Service: Provide general customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.

We offer a permanent position with 35 hours of work per week, and the work language is English.



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