Front Desk Hotel Representative

4 weeks ago


Yorkton, Canada The Yorke Inn Full time
Job Title: Front Desk Hotel Clerk

The Yorke Inn is seeking a skilled and friendly Front Desk Hotel Clerk to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Provide information on hotel facilities and services, answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
  • Payment and Billing: Process guests' departures, calculate charges, and receive payments.
  • Communication: Contact customers to deliver requested wake-up calls and provide general information about points of interest in the area.

Requirements:

  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset, with a focus on customer service and front desk operations.
  • Language: Fluency in English.
  • Work Hours: 35 hours per week.

About The Yorke Inn: We are a reputable hotel committed to providing exceptional service and a warm welcome to our guests. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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