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Front Desk Hotel Team Member

4 weeks ago

Yorkton, Saskatchewan, Canada The Yorke Inn Full time

Job Summary

The Yorke Inn is seeking a skilled and friendly Front Desk Hotel Clerk to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication.
  • Assist guests with special needs, providing personalized support and care.
  • Contact guests to deliver requested wake-up calls, ensuring they start their day on time.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.

Requirements

  • Secondary (high) school graduation certificate.
  • Experience in a customer-facing role is an asset.

Working Conditions

  • Permanent position.
  • 35 hours per week.
  • English language required.