Hotel Customer Service Representative

15 hours ago


Lloydminster, Canada MasterBUILT Lloydminster Lodging Ltd Full time

We are seeking a skilled and dedicated Guest Service Representative to join our team at Microtel Inn & Suites Lloydminster.

Job Summary

The successful candidate will be responsible for providing exceptional customer service, ensuring guest satisfaction, and maintaining a positive hotel experience. As a key member of our front desk team, you will play a vital role in creating a warm and welcoming atmosphere for our guests.

Key Responsibilities
  • Guest Registration: Register arriving guests in a prompt and professional manner, assigning rooms and handling any issues that may arise.
  • Front Desk Operations: Process group arrivals and departures, manage room reservations, and provide information on hotel facilities and services.
  • Communication: Answer telephone calls, relay messages, and contact customers to deliver wake-up calls.
Requirements

To succeed in this role, you must possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should have a strong attention to detail, be organized, and have a client-focused approach.

You will also need to be proficient in using technology, including word processing software and the internet. If you are a team player who is reliable, efficient, and flexible, we encourage you to apply.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including dental and healthcare plans, as well as opportunities for growth and development.

We estimate the salary for this position to be around $40,000 per year, based on industry standards and the location of the hotel.



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