Customer Service Representative

2 weeks ago

Lloydminster, Canada Microtel Inn & Suites Lloydminster Full time

We are seeking a skilled Customer Service Representative to join our team at Microtel Inn & Suites Lloydminster. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking care to ensure all guests are checked in and out smoothly.
  • Take, cancel and change room reservations as needed, providing clear and concise information to guests.
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Answer telephone calls and relay messages to guests and staff, ensuring all communication is clear and effective.
Requirements:
  • Secondary (high) school graduation certificate.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to stand for extended periods and work in a standing position.
  • Client focus, efficient interpersonal skills, excellent oral communication, flexibility, organized, reliability, and team player.
What We Offer:
  • Dental plan.
  • Health care plan.
  • Other benefits.
  • Permanent employment.
  • 30 to 40 hours per week.
  • English as the primary language of work.

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