Customer Service Representative

3 weeks ago


Lloydminster, Canada Microtel Inn & Suites Lloydminster Full time
Job Summary

We are seeking a highly motivated and detail-oriented Guest Services Associate to join our team at Microtel Inn & Suites Lloydminster. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking care to meet the needs of all guests.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication.
  • Contact guests to deliver requested wake-up calls, ensuring a smooth and stress-free stay.
Requirements
  • Secondary (high) school graduation certificate.
  • Ability to work in a fast-paced environment, with a focus on attention to detail and excellent communication skills.
  • Flexibility to work varying shifts, including evenings and weekends.
  • Reliability and a strong work ethic, with a commitment to providing exceptional customer service.
What We Offer
  • A competitive salary and benefits package, including dental and health care plans.
  • A fun and dynamic work environment, with opportunities for growth and development.
  • A chance to work with a talented and dedicated team, committed to providing exceptional service to our guests.


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