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Customer Service Associate

2 months ago

Lloydminster, Canada Microtel Inn & Suites Lloydminster Full time
Job Summary

We are seeking a Customer Service Associate to join our team at Microtel Inn & Suites Lloydminster. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a smooth guest experience.

About the Role

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will be required to register arriving guests, process group arrivals and departures, and take, cancel, and change room reservations.

Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Answer telephone and relay telephone calls and messages
  • Contact customers to deliver requested wake-up calls
Requirements

To be successful in this role, you will require:

  • Secondary (high) school graduation certificate
  • No prior experience is necessary as comprehensive training will be provided
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary range of $35,000 - $45,000 per year, depending on experience
  • A dental plan and healthcare plan for employees and their families
  • Permanent employment with a stable and growing company
  • The opportunity to work in a dynamic and supportive team environment
Why Join Us?

Microtel Inn & Suites Lloydminster is a family-friendly hotel that offers comfortable accommodations and a warm welcome to our guests. As a valued member of our team, you will have the opportunity to make a real difference in our guests' lives and contribute to the success of our business.