Customer Success Specialist: Education Industry Growth Expert

3 weeks ago


Montreal, Quebec, Canada moozoom Full time

Are you a motivated professional looking to pivot in customer success for an EdTech company?

Moozoom is seeking a talented and enthusiastic individual to join our team as a Customer Success Specialist.

We're a fast-growing, purpose-driven EdTech company re-imagining mental health and social emotional learning (SEL) for K12 students and their teachers worldwide.

About the Role

This is a full-time remote position with flexible work hours and a competitive salary plus commission.

  • We're looking for someone who can drive adoption, renewal, and expansion by overseeing the entire customer journey, from onboarding to renewal and expansion.
  • Foster strong customer relationships and act as a primary point of contact and trusted advisor.
  • Focus on optimizing customer experiences, measuring performance against key indicators, and making data-driven decisions to enhance customer engagement and retention.
Responsibilities
  1. Drive Adoption, Renewal, and Expansion: Customer Lifecycle Management
  2. Relationship Building: Foster strong customer relationships
  3. Key Performance Indicators (KPIs): Driving customer success
  4. Team Collaboration: Partner with sales, support, product, and marketing teams
  5. Operational Efficiency: Contribute to team efficiency by standardizing processes
  6. Adaptability and Flexibility: Perform other duties as assigned
Requirements
  • Bilingual (Fluent French and English)
  • Degree in Education, Marketing, Business or equivalent
  • Previous sales and/or customer service experience (a huge plus)
  • Flexibility to handle changing customer needs
  • Ability to design processes and workflows to drive efficiency
  • Well-developed ability to build strong relationships
  • Experienced in supporting change management
  • A love of data to share meaningful recommendations/insights with clients
  • High energy level, hard worker, demonstrated drive to succeed, and a sense of urgency
Benefits
  • Competitive salary plus commission
  • Full time remote position
  • Flexible work hours
  • Collaborative work environment
  • Eligibility to participate in the company Option Pool
  • 4 weeks' vacation

Moozoom seeks a Customer Success Specialist to support our growing client base. This role involves driving adoption, renewal, and expansion while fostering strong customer relationships and optimizing customer experiences. We offer a competitive salary plus commission, flexible work hours, and a collaborative work environment.



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