Strategic Customer Success Leader
4 days ago
We are seeking an exceptional Strategic Customer Success Leader to join our team at Essentialhr. This is a unique opportunity to work with a dynamic organization that provides strategic planning, coaching, and turnkey solutions to non-profits.
Company OverviewWe empower non-profits to focus on their mission by providing expert support and resources. Our goal is to help organizations succeed and make a meaningful impact in their communities.
Job DescriptionThe Strategic Customer Success Leader will be responsible for developing and maintaining strong relationships with customers, acting as their primary point of contact and trusted advisor. Key responsibilities include:
- Developing and implementing customer success strategies to drive growth and retention
- Leveraging data analytics to identify trends and opportunities for improvement
- Collaborating with internal teams to drive service improvements and innovation
To be successful in this role, you will need:
- A minimum of 5-7 years of experience in the Jewish non-profit sector
- Previous experience in account management, customer service management, operations management, or similar roles
- A background in nonprofit fundraising or grant writing (an asset)
- Excellent communication and stakeholder management skills
- Ability to think strategically and independently develop solutions
We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, as well as flexible hours, group insurance benefits, and performance-based bonuses.
About UsWe are a values-driven organization committed to making a positive impact in the world. If you share our passion for helping non-profits succeed, we encourage you to apply for this exciting opportunity.
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