Strategic Customer Success Leader

4 days ago


Montreal, Quebec, Canada Essentialhr Full time
Job Summary

We are seeking an exceptional Strategic Customer Success Leader to join our team at Essentialhr. This is a unique opportunity to work with a dynamic organization that provides strategic planning, coaching, and turnkey solutions to non-profits.

Company Overview

We empower non-profits to focus on their mission by providing expert support and resources. Our goal is to help organizations succeed and make a meaningful impact in their communities.

Job Description

The Strategic Customer Success Leader will be responsible for developing and maintaining strong relationships with customers, acting as their primary point of contact and trusted advisor. Key responsibilities include:

  • Developing and implementing customer success strategies to drive growth and retention
  • Leveraging data analytics to identify trends and opportunities for improvement
  • Collaborating with internal teams to drive service improvements and innovation
Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of 5-7 years of experience in the Jewish non-profit sector
  • Previous experience in account management, customer service management, operations management, or similar roles
  • A background in nonprofit fundraising or grant writing (an asset)
  • Excellent communication and stakeholder management skills
  • Ability to think strategically and independently develop solutions
Benefits

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, as well as flexible hours, group insurance benefits, and performance-based bonuses.

About Us

We are a values-driven organization committed to making a positive impact in the world. If you share our passion for helping non-profits succeed, we encourage you to apply for this exciting opportunity.



  • Montreal, Quebec, Canada MongoDB Full time

    MongoDB is seeking a highly skilled and experienced Strategic Customer Success Director to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth across our strategic customer base.This role will involve working closely with our customers to understand their business needs and...


  • Montreal, Quebec, Canada MongoDB Full time

    MongoDB is seeking a seasoned professional to join our team as a Strategic Customer Success Manager. As a key member of our Customer Success organization, you will be responsible for driving customer growth and retention through strategic account planning, technical enablement, and issue resolution.This role requires a strong passion for technology and a...


  • Montreal, Quebec, Canada MongoDB Full time

    At MongoDB, we're looking for a skilled Strategic Customer Success Business Partner to join our team. As a key member of our Customer Success organization, you'll play a critical role in driving customer adoption and growth across our enterprise customer base.This is a unique opportunity to work with some of the world's most innovative companies, helping...


  • Montreal, Quebec, Canada MongoDB Full time

    Customer Success ManagerMongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries. As a Customer Success Manager, you will play a critical role in helping our customers achieve their goals by providing strategic guidance, technical expertise, and exceptional customer service.Key Responsibilities:Work...


  • Montreal, Quebec, Canada CAE Full time

    CAE offers an exciting opportunity for a Strategic Optimization Leader to join our team.About the RoleWe are seeking a highly skilled and experienced individual to lead our optimization efforts. As a Strategic Optimization Leader, you will be responsible for driving business growth through data-driven decision making and strategic planning.Key...


  • Montreal, Quebec, Canada ExecThread Full time

    About the Role: ExecThread is seeking a Strategic Finance Leader to drive the company's financial planning and strategy. The successful candidate will be responsible for leading a team of finance professionals and working closely with the leadership team to inform business decisions.Main Responsibilities:Develop and execute financial plans and strategies to...


  • Montreal, Quebec, Canada CAE Full time

    Job Summary:This is a senior leadership position responsible for leading the strategic planning practice and driving the development of the annual strategic plan. The ideal candidate will have a proven track record of developing and executing successful strategies.About CAE:CAE is a global leader in simulation-based training. Our mission is to equip...


  • Montreal, Quebec, Canada Aon Full time

    Unlock Your Potential as a Strategic Investment LeaderAon is in the business of better decisions, and we're seeking a talented individual to join our team as a Strategic Investment Leader. This role offers an extraordinary career opportunity for investment advisory leaders who excel in strategic problem-solving and client-facing roles.About the...


  • Montreal, Quebec, Canada WIPTEC Full time

    Job Title: Customer Success ManagerWIPTEC, a leader in order picking for the retail and e-commerce industry, is seeking a Customer Success Manager to fill a key position in our team.The Customer Success Manager will act as WIPTEC's primary contact for our customers, ensuring that their requirements and expectations are understood and met within WIPTEC.The...


  • Montreal, Quebec, Canada Banque Nationale du Canada Full time

    Senior Director of Customer Success Job DescriptionAt Banque Nationale du Canada, we're seeking a Senior Director of Customer Success to lead our team in creating a distinctive customer experience through innovative digital approaches. Your expertise and leadership will have a positive impact on our customers' experiences.Key Responsibilities:Create and...


  • Montreal, Quebec, Canada ExecThread Full time

    At ExecThread, we are seeking a Strategic Engineering Leader to drive our engineering practices and technological systems forward. The ideal candidate will be responsible for developing and implementing a comprehensive technology strategy that aligns with our company goals.This role demands a leader with a strong background in engineering and a minimum of 15...


  • Montreal, Quebec, Canada ExecThread Full time

    The ExecThread is seeking a seasoned Strategic Leader for its Quebec division. As the Vice President for the province, the successful candidate will serve as the primary representative of the organization in Quebec, engaging with members, the provincial government, media, and local stakeholders.This leadership role requires a strategic leader with a...

  • Quality Director

    4 weeks ago


    Montreal, Quebec, Canada UKG Full time

    In this role, you will lead a team of Product Management professionals in deeply understanding the market, user needs, and competitive dynamics to define and deliver strategic roadmaps. With a product-led approach, you are a business leader responsible for driving sales, customer satisfaction, and service quality.Qualified candidates are highly motivated,...


  • Montreal, Quebec, Canada Michael Page International Canada Limited Full time

    Job OverviewWe are seeking a highly experienced Strategic Technology Leader to join our leadership team in Canada. The successful candidate will be responsible for driving the technical transformation and taking ownership of the target IT operating model.Job DescriptionThis is an exceptional opportunity to build the Canadian Technology Business from the...


  • Montreal, Quebec, Canada Altavia Full time

    Altavia, a global leader in marketing and commercial activation, is seeking a highly skilled Strategic Business Growth Leader to accelerate our growth in North America.The ideal candidate will have 6-8 years of experience in business development with a focus on retail marketing or a related field. They will possess a deep understanding of the retail sector,...


  • Montreal, Quebec, Canada National Bank Full time

    About the RoleAs a Strategic Banking Leader, you will be at the forefront of our growth activities in factoring and commercial banking. Your role will involve driving business development initiatives, developing new markets and territories, and creating sales strategies aligned with our bank's objectives.Key ResponsibilitiesAnticipate team development needs...


  • Montreal, Quebec, Canada Stonewood Group Inc. Full time

    Job OverviewAt Stonewood Group Inc., we are seeking an experienced Strategic Product Leader to drive the development and launch of software applications, platforms, and SaaS environments. This key role will require a strong leader with 10+ years of experience in the enterprise software space.ResponsibilitiesDevelop and execute product strategies that align...


  • Montreal, Quebec, Canada National Bank Full time

    Job SummaryWe are seeking a highly skilled Strategic Innovation Leader - Card Products to join our team at National Bank. As a key member of our Digital Special Projects sector, you will be responsible for guiding large-scale digital transformation projects and developing innovative approaches to drive business growth.In this role, you will work closely with...


  • Montreal, Quebec, Canada ExecThread Full time

    Job Description:About ExecThread:ExecThread is seeking a visionary leader to drive its operations and business growth. The ideal candidate will have a strong track record in mission-critical industrial and environmental services, with expertise in operations and organic sales growth.Responsibilities:Develop and implement business plans to ensure company...


  • Montreal, Quebec, Canada Coveo Full time

    The ChallengeAs a Senior Customer Success Manager, you will collaborate with our customers to ensure that our solutions and capabilities align with their strategic business outcomes. You will embark on a mission to enhance customer engagement, foster product adoption, elevate satisfaction levels, and cultivate advocacy for our services.Key...