Senior Operations Coordinator

5 days ago


ChathamKent, Canada Seasons Retirement Communities Full time

Seasons Retirement Communities, a Great Place to Work, is seeking an experienced Senior Operations Coordinator. This key role will be responsible for overseeing the day-to-day operations of our retirement community, ensuring seamless delivery of exceptional resident services and support.

In this exciting opportunity, you will have the chance to make a meaningful impact on the lives of our residents, fostering a culture of growth, support, and personal development. With a strong focus on service excellence and attention to detail, you will be instrumental in driving business results and enhancing the overall resident experience.

The ideal candidate will possess a minimum of two years of relevant experience in Seniors Housing or Hospitality, with a preference for certification or diploma in Administration. You will also have strong communication skills, both oral and written, as well as exceptional customer service and conflict resolution skills.

A successful Senior Operations Coordinator will be able to manage multiple priorities, work effectively in a fast-paced environment, and demonstrate a commitment to regulatory compliance and standards. If you are a motivated and organized individual who thrives in a dynamic team setting, we encourage you to apply for this rewarding opportunity.

Estimated Salary: $65,000 - $85,000 per year

Key Responsibilities:

  • Provide initial face-to-face and telephone contact with residents, visitors, service team members, and community partners
  • Manage all aspects of office and clerical duties, including A/P, A/R, billing, payments, move-ins, outs, resident increases, and other financial controls
  • Responsible for understanding policies, procedures, and legislation related to regulatory compliance and standards
  • Support Service Team members and leaders with scheduling, performance management, payroll, and Collective Bargaining agreement

Requirements:

  • Covid-19 vaccination is mandatory
  • Minimum of two years relevant experience in Seniors Housing or Hospitality, preference for Certification or Diploma in Administration
  • Strong Communication Skills; both oral and written
  • Exceptional Customer Service and Conflict Resolution skills
  • Current CPR & First Aid Certification
  • Class G/Class 5 driver's license with clear driver's abstract (Applicable to Ontario/Alberta)

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