Store Leadership Position
7 hours ago
About the Role
The Tiffany & Co. Team Manager will play a pivotal role in driving sales, service, and operational excellence in our stores. As a dynamic leader, you will be responsible for supporting the Director in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience.
Key Responsibilities
- Coach, guide, and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.
- Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.
- Drive client development activities among individual team members to cultivate new and existing clients.
- Manage and motivate the team to consistently achieve or exceed store commercial targets.
- Execute in all things with a client-centric approach, demonstrating passion and delivering Tiffany Touch moments to clients at every touchpoint.
Requirements
- Fluently bilingual in French and English.
- Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience (e.g., hospitality).
- Proven track record in sales generation, managing the achievement of commercial results.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems, and Point of Sales (POS) system.
Desired Qualifications
- A college/university degree.
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