Help Desk Specialist

1 month ago

Edmonton, Alberta, Canada Voyager Systems Corp. Full time
Job Title: Help Desk Specialist

Voyager Systems Corp. is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving issues with computer systems, and providing training and guidance to users.

Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide technical guidance and training to customers on the use of computer systems and software.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.
  • Document and maintain accurate records of customer interactions and technical issues.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Strong technical knowledge of computer systems and software.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Free parking available.

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