Overnight Operations Manager

2 weeks ago


Victoria, British Columbia, Canada AccorHotel Full time
Company Overview
Fairmont Empress, a leading hotel in Victoria, BC, is recognized for its excellence in hospitality and commitment to innovation.

Salary
The competitive starting salary for this role is $63,400, reflecting the hotel's commitment to attracting top talent.

Job Description
This role involves overseeing night operations, ensuring seamless guest experiences, and maintaining high standards of service quality.

Key Responsibilities:
- Supervise and mentor overnight colleagues
- Lead night audit functions to ensure accurate revenue balancing and control
- Represent management during the midnight shift, upholding company policies and operation standards
- Collaborate with departments to maximize room revenue and occupancy
- Participate in rooms forecasting and yield management initiatives
- Stay informed about industry trends and recommend improvements

Required Skills and Qualifications:
- Previous Front Office experience in a supervisory role, with a strong understanding of operating systems
- Strong leadership and interpersonal skills, with a focus on achieving results and fostering a positive team culture
- Excellent knowledge of revenue management principles and practices
- Ability to work well under pressure in a fast-paced environment, prioritizing tasks and meeting deadlines

Benefits
The Fairmont Empress offers an attractive benefits package, including:
- Complimentary meal during shifts through our Colleague Dining Program
- Access to comprehensive wellness programs, including extended healthcare benefits, RMT, dental, vision, and counseling services
- Opportunity for career growth and professional development
- Employee benefit card offering discounted rates at Accor properties worldwide

Physical Aspects of Position:
- Constant standing and walking required throughout the shift

Working Environment:
Fairmont Empress is a vibrant and dynamic work environment, committed to delivering exceptional guest experiences. Our award-winning hotel is located in the heart of Victoria, BC, with stunning views of the Inner Harbour.
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