Technical Support Specialist

4 days ago

Surrey, British Columbia, Canada BTL Designs Inc Full time
Job Summary

BTL Designs Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients and internal stakeholders.

Key Responsibilities
  • Technical Support
    • Respond to user inquiries and resolve technical issues in a timely and professional manner.
    • Consult technical documentation, user guides, and other resources to research and implement solutions.
    • Provide expert advice and training to users on various technical topics.
  • Equipment Setup and Maintenance
    • Set up and configure computer equipment for employee use, ensuring proper installation of cables, operating systems, and software.
    • Maintain a problems and solutions log for use by other technical support analysts.
  • Communication and Collaboration
    • Communicate effectively with users, colleagues, and management to resolve technical issues and improve overall support experience.
    • Collaborate with other technical support analysts to share knowledge and best practices.
Requirements
  • Education
    • College/CEGEP diploma or equivalent.
  • Experience
    • 2 years to less than 3 years of experience in a technical support role.
    • Permanent employment.
    • English language proficiency.
    • 35 to 40 hours per week.

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