Technical Support Specialist
6 days ago
Columbia Currency Exchange is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our systems and applications.
Key Responsibilities- Technical Support: Provide technical support to users experiencing difficulties with computer systems, networks, and applications.
- Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
- Training and Development: Provide advice and training to users in response to identified difficulties, ensuring that they have the necessary skills to use our systems and applications effectively.
- Incident Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts, and participate in the redesign of applications and other software.
- Business Systems Support: Provide business systems, network, and Internet support to users in response to identified difficulties, and perform Web-server backup and recovery operations.
- Education: College/CEGEP degree in a relevant field.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Language: Fluency in English is required.
- Free Parking: Free parking available on site.
- Permanent Work Term: Permanent work term with 35 to 40 hours per week.
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