Technical Support Specialist

1 day ago

Surrey, British Columbia, Canada BTL Designs Inc Full time

Technical Support Specialist

**Job Summary**

We are seeking a highly skilled Technical Support Specialist to join our team at BTL Designs Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

**Key Responsibilities**

* Respond to user inquiries and provide solutions to technical issues
* Consult user guides, technical manuals, and other documents to research and implement solutions
* Provide advice and training to users in response to identified difficulties
* Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Requirements**

* 2 years of experience in a technical support role
* Strong problem-solving skills and ability to work independently
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively

**What We Offer**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

**Language of Work:** English

**Hours of Work:** 35 to 40 hours per week

**Duration of Employment:** Permanent

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