Technical Support Specialist
1 week ago
BTL Designs Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients and internal stakeholders.
Key Responsibilities- Technical Support
- Respond to user inquiries and resolve technical issues in a timely and professional manner.
- Consult technical documentation, user guides, and other resources to research and implement solutions.
- Provide expert advice and training to users on various technical topics.
- Equipment Setup and Maintenance
- Set up and configure computer equipment for employee use.
- Perform or ensure proper installation of cables, operating systems, and software.
- Problem-Solving and Documentation
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Education
- College/CEGEP diploma or equivalent.
- Experience
- 2 years to less than 3 years of experience in a technical support role.
- Permanent employment.
- English language proficiency.
- 35 to 40 hours per week.
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