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Technical Support Specialist

2 months ago

Surrey, British Columbia, Canada Healthpress Digital Marketing Agency Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Healthpress Digital Marketing Agency. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients and internal teams.

Key Responsibilities
  • Technical Support: Provide expert technical support to clients and internal teams via phone, email, and in-person.
  • Problem-Solving: Research and implement solutions to complex technical issues.
  • Training and Development: Provide training and guidance to users on technical procedures and best practices.
  • Documentation: Maintain accurate and detailed records of technical issues and solutions.
  • Team Leadership: Supervise and mentor junior technical support staff.
Requirements
  • Education: College or CEGEP diploma in a related field.
  • Experience: 1-2 years of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment.
Work Environment
  • Work Schedule: 35 hours per week.
  • Language: English.
  • Transportation: Public transportation available.