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Technical Support Specialist

2 months ago

Surrey, British Columbia, Canada Columbia Currency Exchange Full time
About the Role

Columbia Currency Exchange is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our systems and applications.

Key Responsibilities
  • Technical Support: Provide technical support to users experiencing difficulties with computer systems and networks.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
  • Training and Development: Provide advice and training to users in response to identified difficulties, ensuring that they have the necessary skills to use our systems effectively.
  • Incident Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts, and participate in the redesign of applications and other software.
  • Business Systems Support: Provide business systems, network, and Internet support to users in response to identified difficulties, and perform Web-server backup and recovery operations.
Requirements
  • Education: College/CEGEP degree or equivalent.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English is required.
Benefits
  • Free Parking: Free parking is available for employees.
  • Permanent Work Term: This is a permanent full-time position.
  • Hours of Work: 35 to 40 hours per week.