Account Executive

4 weeks ago

Moncton, New Brunswick, Canada MSC Industrial Supply Full time

Job Summary:

The Account Executive - Sales and Customer Relations role at MSC Industrial Supply is a dynamic opportunity for a strategic sales professional to drive sales growth and customer satisfaction. As a key member of our sales team, you will be responsible for nurturing existing customer relationships, prospecting for new customers, and providing world-class account management.

Key Responsibilities:

  • Penetrate accounts at both the functional and executive level, working with district leaders and industry experts to design superior solutions for customers' current and future needs.
  • Provide cross-territory technical and sales expertise when needed.
  • Instrumental in the execution of MSC Collaboration projects and cross-selling activities.
  • Act as a role model for all sales associates and consistently demonstrate MSC values and financial achievement.
  • Work with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow-up skills.
  • Achieve sales plan and account retention targets.
  • Identify and grow opportunities within the district through collaboration with Strategic Accounts, National Account, MSC sales, and Sales Management to ensure growth achievement.
  • Effectively communicate initiatives between multiple contacts within a customer.
  • Maximize the percentage of productivity through the utilization of multiple MSC Solution channels.
  • Develop world-class relationships with customers and deliver key components of the sales strategy, while being proactive to solve customer needs.
  • Has in-depth experience, knowledge, and skills in acquiring customers by exceeding their requirements.
  • Creates and delivers face-to-face sales presentations to strategic prospective clients that demonstrate knowledge of the latest products and services. Sells with goals of exceeding departmental financial and division targets.
  • Stays aware of the competitive landscape and emerging technologies to best position MSC in the marketplace.
  • Develops the strategy of the sales territory, including identifying strategic partnerships, planning the development of a territory, and cultivating local partnerships and organizational affiliations.
  • Actively researches and generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
  • Retains customer base by delivering and ensuring a superior customer experience.
  • Maintains accurate and quality sales records and prepares sales and activity reports as required.
  • Responsible for successful implementation of major company programs and initiatives.
  • Assists or conducts prospect/customer surveys and conversions and set up of new customer locations.
  • Secures and submits customer orders for processing utilizing wireless ordering technology.
  • Develops pricing strategy for non-contract customers in conjunction with activities in accordance with company policies and corporate business conduct guidelines.
  • Submits in timely manner, in the format requested, all written reports as required by management.
  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
  • Participation in special projects and performs additional duties as required.

Requirements:

  • High school diploma or equivalent is required.
  • Two to four year college degree preferred.
  • Minimum of 3+ years outside direct sales/service experience preferred.
  • 4 years of Industry experience preferred.
  • Experience in account retention and account penetration (expansion of sales within existing accounts); must be able to verify sales successes.

Skills:

  • Proven track record in new account acquisition, account retention, and account penetration (expansion of sales within existing accounts).
  • High degree of integrity and ability to develop customer relationships required.
  • Demonstrated ability to resolve problems and develop action plans.
  • Technical product knowledge preferred - relevant to the markets being served, including but not limited to fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing, etc.
  • Requires ability to read technical material and develop analysis regarding the same.
  • Must exhibit excellent verbal and written communication skills, as well as excellent listening, presentation, and questioning skills.
  • Computer literate (MS Word, Excel, PowerPoint, email) and ability to acclimate to PC-based order entry system and wireless, handheld scanners.
  • Must exhibit basic math skills and ability to organize and manage time appropriately.

Other Requirements:

  • A valid driver's license.
  • Capable of driving up to several hours per day to customer location(s) within an assigned territory or region is required.
  • Job entails frequent lifting, bending, and stretching.
  • Ability to move product weighing up to 60 pounds.

Compensation:

Starting salary is $100,000 depending on experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements, and peer pay equity. The Company reserves the right to modify the range as market conditions change.

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