Customer Experience Liaison

4 days ago


Calgary, Alberta, Canada ECCO Manufacturing Full time

We are seeking a skilled Customer Experience Liaison to join our team at ECCO Manufacturing in Western Canada.

About the Role

This is an exciting opportunity for a customer-focused individual to work in a dynamic environment and provide exceptional service to our valued customers.

Key Responsibilities:

  • Act as the primary point of contact for designated ECCO Distribution customers.
  • Maintain good working relationships with all co-workers and ECCO employees.
  • Prioritize, multi-task, and manage time effectively to ensure smooth information flow between departments.

About You

  • You have a high school diploma or equivalent.
  • You possess previous experience in a customer service role, preferably with data entry, order processing, and invoicing skills.
  • You can type at a minimum speed of 40 words-per-minute (W.P.M.) and have strong computer skills.
  • You are a resourceful team player who excels at building trusting relationships with customers and colleagues.

About Our Company

ECCO Manufacturing has enjoyed continual growth for 60 years, leading the market for sheet metal HVAC products in Western Canada. Our manufacturing division is expanding its team with individuals eager to improve customer experience and drive significant market growth.

About the Ideal Candidate

  • You have excellent communication skills and a high energy level.
  • You are enthusiastic and have proven people skills, problem-solving skills, and adaptability.

What We Offer

  • A competitive salary of $55,000 per year, commensurate with experience.
  • Dental care, extended health care, and RRSP match benefits.
  • An 8-hour shift from Monday to Friday, with opportunities for professional growth and development.

How to Apply

  • Please submit your application, including your resume and any relevant certifications or qualifications.
  • We thank all applicants for their interest; however, only those selected for an interview will be contacted.


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