Customer Service Liaison
4 weeks ago
We are seeking a highly skilled and customer-focused Receptionist to join our team at Evanston Grand Village. As a Receptionist, you will provide exceptional customer service to residents, their families, and visitors in a friendly and professional manner.
About UsGolden Life Management Corporation is a purpose-led organization committed to providing the best possible quality of care to our residents and those we serve. Our Philosophy focuses on delivering high-quality care, and we recognize that engaged employees are necessary to achieve our purpose.
Responsibilities- Greet residents and visitors, provide assistance, and handle questions and concerns from residents, families, and visitors in a courteous and professional manner.
- Display a friendly, positive, hospitable attitude ensuring an exceptional customer experience.
- Answer the telephone in a courteous manner, recording and distributing all messages accurately.
- Provide clerical and administrative support for Village operations.
- Provide accounting support that includes but is not limited to receiving payments, posting payments, preparing billing, petty cash, and collecting accounts receivables as assigned.
- Support the Community Manager with community outreach, sales, and marketing.
- Support the Community Manager in the Resident move-in/out process.
- Ensure common areas of the building are kept clean and present well.
- Completion of High School Diploma.
- Previous experience with scheduling in a healthcare environment is an asset.
- Strong proficiency with Microsoft Word, Excel, and Outlook.
- Successful completion of Office Procedures or Office Management Coursework.
- Experience in operating and administering an electronic payroll and scheduling program.
- Experience with Avanti or Great Plains Software is preferred.
- A strong desire to serve and care for seniors.
- Excellent English verbal and written communication skills.
- Demonstrated computer skills including MS Word, Excel, and Outlook.
- Elementary bookkeeping and experience handling cash.
- Ability to work independently with minimal supervision.
- Clear Criminal Record Check and Vulnerable Sector Check.
- Negative TB Screening and full Immunization records.
We offer competitive rates and a comprehensive benefits package, which includes a voluntary registered retirement plan with company contributions, for eligible employees.
$45,000 - $60,000 per year (estimated salary range based on location and industry standards).
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