Front Desk Liaison

4 weeks ago


Calgary, Alberta, Canada Pomeroy Kananaskis Mountain Lodge Full time

Key Details

The Front Desk Liaison is a key role at Pomeroy Kananaskis Mountain Lodge. This position requires excellent communication skills, attention to detail, and the ability to work well under pressure.

About the Job

We are seeking a highly motivated and organized individual to join our team as a Front Desk Liaison. The successful candidate will be responsible for providing exceptional guest service, managing front desk operations, and maintaining accurate records.

Duties and Responsibilities

  • Maintain a friendly, attentive, and professional demeanor during all guest encounters and respond appropriately to guest complaints.
  • Evaluate and implement process improvements to optimize front desk efficiency.
  • Ensure seamless check-in and check-out processes, resolving any issues promptly and professionally.
  • Develop and maintain positive working relationships with guests, colleagues, and other departments.
  • Process transactions accurately and efficiently, adhering to hotel policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Requirements and Qualifications

  • Minimum of one year of experience in a full-service or select-service hotel.
  • Proficient in English.
  • Tech-savvy with knowledge of hotel management systems.

Compensation and Benefits

The estimated salary for this position is $45,000 per year, plus benefits and opportunities for career growth and development.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.



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