Nurse Case Manager
2 days ago
We are seeking a highly skilled Nurse Case Manager to join our team at AmerisourceBergen. As a key member of our healthcare team, you will play a critical role in providing medical support to patients and healthcare providers, including education on specific diseases and therapies, and disease management.
Key Responsibilities- Provide medical support to patients and healthcare providers, including education on specific diseases and therapies, and disease management.
- Telephone support, including maintenance calls and adherence support, as needed.
- Database management and ongoing auditing of files and information captured.
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
- Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required.
- Work directly with the reimbursement specialist and the physician to secure funding for patients' therapies, and assist with alternative funding searches when needed.
- Attend pharmaceutical sales meetings, as required, and patient meetings, conferences to educate patients, providers regarding disease/product information and case management services.
- Establish and maintain partnerships with pharmaceutical teams, and liaise with healthcare providers, pharmacies, and infusion clinics, and other agencies, as required, to coordinate infusions, drug delivery, and resolve issues as they arise.
- Clear communication to the manager, team, and client regarding the management of patient cases.
- Participate in the training process of new nurse case managers, including shadowing and call monitoring, with the managers.
- Support and collaborate with other program staff in the development and implementation of disease management programs, including clinical requirements, writing texts, manuals, or patient pamphlets, developing compliance program parameters, needs assessments, and protocols.
- Provide feedback regarding current protocols, databases, processes, inter-departmental relationships, and report all Adverse Events to the assigned units/departments.
- A Bachelor's degree or registered nurse (RN) diploma, advanced degree, or specific practice management experience, with five (5) years of Nursing experience.
- Requires a minimum of two (2) years in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support, or related experience.
- The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry.
- Bilingualism (French and English) is strongly preferred.
We offer competitive total rewards compensation, including benefit programs that are comprehensive, diverse, and designed to meet the various needs across our associate population. Our commitment to our associates includes benefit programs that are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position, and/or business unit.
Work ScheduleThis is a full-time position.
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