Client Relations Consultant
4 weeks ago
Job Summary
The Client Relations Consultant will be responsible for managing client relationships and providing exceptional service to our clients. This role requires strong communication and analytical skills, as well as the ability to work independently and as part of a team.
Key Responsibilities
- Analyze disability, life, critical illness, and specialized health insurance portfolios for groups to identify areas for improvement.
- Participate in meetings with the Actuarial and Sales departments to evaluate financial performance and identify causes of any deficit.
- Develop and implement action plans to improve client satisfaction and reduce claims costs.
- Represent the department as a subject matter expert with internal and external partners.
- Act as a resource and mentor for processes and best practices in case management.
Requirements
- Bachelor's degree in business management or a related field.
- Minimum 5 to 7 years of experience in the Life and Disability claims Group Insurance Industry.
- Excellent command of the English language; French is an asset.
- Strong working knowledge of MS Excel, PowerPoint, and Word.
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