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Investment Consultant

1 month ago


Toronto, Ontario, Canada CA007 Mercer (Canada) Limited Full time

About the Role:

We are seeking a highly skilled Client Operations Manager to join our Investment Consulting team at Mercer. As a Client Operations Manager, you will play a critical role in overseeing the transition of our clients into our Mercer Delegated DC solutions.

Key Responsibilities:

  • Coordinate the activities required to transition clients to the new Record keeper
  • Act as primary contact for the client, Mercer and the record keeper during the client transition from the incumbent record keeper to the delegated Record keeper
  • Maintain excellent client related documentation and notes summarizing client issues
  • Look for opportunities to improve on existing processes related to transition and implementation
  • Partner with consultant and assigned Record keeper contact to properly set client expectations for the implementation and on-going administration
  • Interact with Record keeper's implementation manager during the transition and implementation process and with the account executive on an ongoing basis
  • Manage any non-standard operational issues as they arise
  • Meet with the Record keeper on a monthly basis to review any issues and concerns raised during past implementations and ongoing servicing of the clients
  • Prepare any applicable initial employee communication as part of the implementation or transition process
  • Review the timeline of the implementation process prepared by the Record keeper
  • Review any employee communication issued by the Record keeper
  • Maintain accountability for accurate and timely completion of all project tasks and provide guidance to team members to ensure the overall success of the project
  • Review the contracts issued by the Record keeper
  • Demonstrate ease and effectiveness when dealing with clients, prospects, record keepers and colleagues at all levels;

About the Team:

Our team is dedicated to providing exceptional service to our clients and delivering high-quality results. We are a collaborative and dynamic team that values innovation, creativity and teamwork.

About Mercer:

Mercer is a global consulting leader in talent, health, retirement and investments. We help clients around the world advance the health, wealth and careers of their most valued asset – their people. Mercer's more than 25,000 employees are based in 43 countries and the firm operates in over 140 countries. Mercer is a business of Marsh & McLennan Companies, a global professional services firm with annual revenue of $17 billion. Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit www.mercer.com and follow us on LinkedIn and Twitter.

About Our Culture:

Mercer is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

About Our Benefits:

Mercer offers a comprehensive benefits package, including competitive pay, full benefits package, generous parental leave and tuition reimbursement plan. We also offer a hybrid work arrangement, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.