Strategic Call Center Leader for Sales and Customer Service
4 days ago
Goeasy Ltd is seeking a seasoned leader to oversee the sales and customer service departments in our call centers. As a key member of our team, you will provide strategic guidance to stakeholders, drive results in sales and customer service, and achieve financial goals.
Key Responsibilities:
- Drive Strategic Growth: Determine the direction of the sales and customer service departments, ensuring efficient operations and continuous improvement.
- Manage Operations: Control expenses and budget to ensure profitable operations, manage vendor relationships, and implement key projects seamlessly.
- Lead and Develop Teams: Establish quality standards, measure performance, and communicate goals to associates through department meetings and performance planning.
- Analyze Data: Identify trends, develop strategies, and execute plans to solve challenges.
Requirements:
- A minimum of 5+ years of experience at a senior manager or director level position or equivalent.
- 5+ years of experience in call center operations.
- Prior experience in the financial services industry is an asset but not required.
- University degree, MBA preferable.
- Ability to analyze data, identify trends, and develop strategies to solve challenges.
Benefits:
- Employee discounts on furniture, electronics, and appliances.
- Company-paid volunteer days to give back to the community.
- Access to 24/7 healthcare with virtual doctor appointments.
- Personalized benefits package.
- Exclusive access to our on-site private gym.
- Internal development training programs and platforms.
Location: This is an on-site role located at our corporate office in Mississauga, Ontario.
Estimated Salary: $120,000 - $180,000 per year.
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