Strategic Client Services Leader
14 hours ago
KUBRA is in growth mode and currently seeking a Strategic Client Services Leader to join our Data Analytics Team.
What You Get to Do Every Day
As a Strategic Client Services Leader, you will be responsible for leading the development and execution of strategies to enhance our client service operations and elevate our overall customer experience. This role involves overseeing the delivery of excellent service, managing client relationships, and driving continuous improvement in service quality and efficiency.
- Strategically and tactically lead, enhance, and strengthen the overall relationship with clients and customers across all interaction touchpoints.
- Champion Client Services team initiatives, including Client Support, Quality Assurance, and Critical Incident and Problem Management.
- Lead initiatives for continuous improvement of stability, reliability, efficiency, and security through governance, audit, and certification.
- Drive the transformation of client support operations by implementing innovative technologies, processes, and best practices to streamline operations and improve efficiency.
- Provide strong leadership and mentorship, fostering a culture of excellence, collaboration, and continuous learning.
- Implement processes for gathering, analyzing, and acting on customer feedback to drive improvement and innovation in products/services, processes, and policies.
- Define and track key performance indicators (KPIs) for incident and problem management and Client Support, and report performance to senior leadership and clients.
- Analyze performance data to identify trends, issues, and areas for improvement, ensuring proactive measures are taken to prevent recurrence of incidents.
- Build a self-help driven support team to efficiently handle a growing and engaged client and customer base, utilizing data analytics and customer feedback insights.
- Maintain professional and technical knowledge by attending management-focused training sessions and educational workshops; reviewing professional publications; establishing networks; and benchmarking best practices.
- Act as an escalation point for client support teams and manage a team of dynamic pool support managers, ensuring effective resolution of client issues and concerns.
-
Strategic Marketing Leader
4 weeks ago
Mississauga, Ontario, Canada SP MANPOWER STAFFING SERVICES Full timeAt SP Manpower Staffing Services, we are seeking a highly skilled Strategic Marketing Leader to join our team. This is a permanent position that offers 35 hours of work per week.Job SummaryThe Strategic Marketing Leader will be responsible for developing promotional materials and marketing business services. They will also hire, train, direct, and motivate...
-
Strategic Operational Leader
3 weeks ago
Mississauga, Ontario, Canada BITTS Testing Services Inc. Full timeJob SummaryWe are seeking a Strategic Operational Leader to join our team at BITTS Testing Services Inc. This is a permanent position that offers a competitive salary and opportunities for growth.
-
Strategic Sourcing and Procurement Leader
1 week ago
Mississauga, Ontario, Canada Kelly Services (Canada), Ltd. Full timeKelly Services (Canada), Ltd. is partnering with a leading Canadian bank to recruit a seasoned Strategic Sourcing and Procurement Leader in Toronto. This role offers a unique opportunity to leverage your expertise in sourcing and procurement to drive business growth and excellence.**Compensation:** $105,000-$115,000 per annum**Job Overview:** We are seeking...
-
Strategic Business Leader
4 weeks ago
Mississauga, Ontario, Canada Sriven Protection Services Ltd Full timeWe are seeking a Strategic Business Leader to join our team at Sriven Protection Services Ltd. As a key member of our leadership group, you will be responsible for driving business growth and strategic initiatives across the organization.Key ResponsibilitiesAllocate resources to implement organizational policies and programs, ensuring maximum impact and...
-
Strategic Human Resources Leader
4 weeks ago
Mississauga, Ontario, Canada Canamex-Carbra Transportation Services Inc. Full timeJob Title: Strategic Human Resources LeaderWe are seeking an experienced and skilled Strategic Human Resources Leader to join our team at Canamex-Carbra Transportation Services Inc.This is a permanent position, working 40 hours per week, with the opportunity for professional growth and development in a dynamic and fast-paced environment.About the RoleThe...
-
Strategic Operational Leader
4 weeks ago
Mississauga, Ontario, Canada BITTS Testing Services Inc. Full timeJob Description:This Strategic Operational Leader position is a key role at BITTS Testing Services Inc., where you will be responsible for overseeing the organization's operations, resources, and policies. The successful candidate will have experience in allocating resources to implement organizational goals and objectives.Key Responsibilities:Resource...
-
Mississauga, Ontario, Canada Great Connections Employment Services Full timeAt Great Connections Employment Services, we have an exciting opportunity for a seasoned HR professional to join our client's team as a Strategic Human Resources Leader. The company, a leading player in the aerospace industry, is seeking an experienced leader to oversee its HR function and drive strategic initiatives.About the RoleWe are looking for a highly...
-
Mississauga, Ontario, Canada Reimer Associates Inc. Full timeWe are seeking a seasoned Strategic Leader for Transportation Operations to join Reimer Associates Inc. in Mississauga, Ontario.About the RoleAs a key member of our team, you will be responsible for leading Transportation Operations, ensuring seamless and efficient delivery of services to our clients.The ideal candidate will have a minimum of 10 years of...
-
Strategic Business Leader
3 weeks ago
Mississauga, Ontario, Canada Aastha Lawyers Professional Corporation Full timeCompany OverviewAastha Lawyers Professional Corporation is a dynamic and growing organization seeking an experienced Strategic Business Leader to join our team.SalaryThe estimated annual salary for this role is between $120,000 to $180,000 based on industry standards and location.Job DescriptionThis senior leadership position will oversee the strategic...
-
Strategic Business IT Leader
2 weeks ago
Mississauga, Ontario, Canada JTI Full timeJob OverviewWe are seeking an experienced Strategic Business IT Leader to join our team at JTI.
-
Strategic Financial Leader
2 weeks ago
Mississauga, Ontario, Canada Ontario Inc. Full timeJob Title: Strategic Financial Leader">About Ontario Inc.We are seeking a highly skilled and experienced Strategic Financial Leader to join our team at Ontario Inc. This is a fantastic opportunity for a seasoned finance professional to take on a leadership role and contribute to the growth and success of our organization.">Job Summary:The Strategic Financial...
-
Strategic Business Leader
3 weeks ago
Mississauga, Ontario, Canada Save Tax Solutions Financial Group Ltd. Full timeJob OverviewWe are seeking a highly skilled and experienced Strategic Business Leader to join our team at Save Tax Solutions Financial Group Ltd.Estimated Salary$120,000 - $180,000 per annum, depending on experience and qualifications.Job DescriptionThe Strategic Business Leader will be responsible for authorizing and organizing the establishment of major...
-
Strategic Organization Leader
4 weeks ago
Mississauga, Ontario, Canada eTeam Incorporated Full timeeTeam Incorporated is a dynamic and forward-thinking organization seeking an exceptional leader to take on the role of Strategic Organization Leader. As a key member of our senior management team, you will be responsible for driving business growth and success through strategic planning, leadership, and decision-making.Job DescriptionIn this challenging and...
-
Strategic Enterprise Leader
4 weeks ago
Mississauga, Ontario, Canada TM Staffing Solutions Full timeJob SummaryWe are seeking a highly skilled Strategic Enterprise Leader to join our team at TM Staffing Solutions.This is a permanent full-time position with a competitive salary of approximately $110,000 per year, commensurate with experience.About the RoleThe Strategic Enterprise Leader will be responsible for allocating material, human, and financial...
-
Strategic Procurement Leader for National Growth
4 weeks ago
Mississauga, Ontario, Canada Backstage Full timeAbout the RoleWe are seeking an experienced Strategic Procurement Leader to drive national growth and develop strategic sourcing strategies against various business objectives. As a key member of our leadership team, you will be responsible for developing national sourcing strategies to deliver against business objectives for internal clients.The successful...
-
Strategic IT Governance Leader
1 week ago
Mississauga, Ontario, Canada ROSS Full timeOur client, a well-established organization in the financial industry, has entrusted ROSS (www.getROSS.com) with finding a Director of Information Technology Governance.ROSS is an innovative leader in Recruitment Process Outsourcing (RPO), HR Technology, Recruitment and HR Professional Services. We're a company of People Specialists helping companies align...
-
Strategic Organization Leader
4 weeks ago
Mississauga, Ontario, Canada CREMCo Labs Full timeJob SummaryCREMCo Labs is seeking an experienced Strategic Organization Leader to oversee the implementation of organizational policies and programs, ensuring efficient resource allocation and department establishment. As a key member of our team, you will be responsible for coordinating regional, divisional, or departmental work, establishing objectives,...
-
Strategic Business Leader
4 weeks ago
Mississauga, Ontario, Canada IGENT WEB SOLUTIONS INC. Full timeWe are seeking a highly skilled Strategic Business Leader to join our team at IGENT WEB SOLUTIONS INC. This role offers a unique opportunity to lead and manage various aspects of the organization, ensuring its continued growth and success.Job DescriptionThe Strategic Business Leader will be responsible for allocating resources, establishing departments, and...
-
Strategic District Leader
4 weeks ago
Mississauga, Ontario, Canada Carters Full timeWe are seeking a highly skilled and experienced Strategic District Leader to join our team at Carters, Inc.About the Role:The Strategic District Leader will be responsible for leading and managing district operations, including store performance, talent management, and business acumen. You will inspire and lead others to create an exceptional customer...
-
Strategic Business Development Leader
1 month ago
Mississauga, Ontario, Canada POPULAR TIRES SALES & SERVICE INC. Full timeAbout the Role:We are seeking a highly skilled Strategic Business Development Leader to join our team at POPULAR TIRES SALES & SERVICE INC. This is an exciting opportunity for a seasoned professional to take on a leadership role and drive business growth.Job Summary:The Strategic Business Development Leader will be responsible for leading the development and...