Commercial Insurance Account Manager

2 weeks ago

Burlington, Ontario, Canada BrokerLink Full time
About BrokerLink

At BrokerLink, we're committed to living our values of integrity, respect, customer-driven mindset, excellence, and generosity. Our diversity and inclusion efforts aim to create a respectful and inclusive work environment where everyone feels valued and supported.

Job Summary

We're seeking a highly skilled Commercial Account Manager to join our team in Southern Ontario. As a key member of our team, you'll be responsible for providing exceptional customer service, managing commercial insurance accounts, and driving business growth.

Key Responsibilities
  • Manage the flow of walk-in customers and callers, providing prompt and professional service.
  • Assist the Commercial Insurance Account Executive in managing customer relationships and driving business growth.
  • Provide customers with expert advice, help them understand insurance products, and address their concerns.
  • Process incoming commercial paperwork, assist with quotes, and update customer file information.
  • Prepare documentation for insurers, complete applications for new clients, and issue insurance certificates.
  • Process endorsements, invoices, and follow up on payments.
  • Communicate with insurance companies, negotiate with underwriters, and follow up on claims status.
  • Source and obtain additional information requested by underwriters and complete applications.
Requirements
  • High school and/or post-secondary education.
  • 2-5 years' experience in an office environment.
  • Commercial insurance experience is an asset.
  • RIBO license is an asset.
  • Exposure to Epic is an asset.
  • Previous sales experience is an asset.
  • Demonstrated ability to handle multiple priorities successfully.
  • Strong analytical and organizational skills.
  • Excellent verbal and written communication skills.
What We Offer
  • Flexible health and dental insurance benefits package.
  • Personal spending amount to invest in your healthy lifestyle.
  • RRSP - Registered Retirement Savings Plan with company matching.
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect.
  • 'Dress for your day', dress according to your daily schedule.
  • Competitive compensation package with bonus aspect.
  • Employee discount program, including Apple, Bell, Rogers, and more.
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty, and starting at 3 weeks of vacation per year.
  • Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2023.

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