Senior Manager, Auto Claims

2 weeks ago

Halifax, Nova Scotia, Canada Sécurité Nationale Compagnie d'Assurance Full time
Job Description

As a Senior Manager, Auto Claims, you will oversee the activities of Team Managers of our Ontario Auto Centers. This role leads, coaches, and develops people managers and claims advisors to deliver on key performance metrics and personal development objectives. You will be accountable for maintaining a healthy risk management culture in cooperation with strategic partners. You will demonstrate leadership aligned with TD Insurance's Shared Commitments. You will also demonstrate due diligence to support the accuracy of all reserves and compliance with regulatory requirements.

Key Responsibilities
  • Consistently meet or exceed the needs of customers by managing customer calls and resolving complaints while balancing the needs of customers and those of the organization.
  • Pro-actively work collaboratively with internal and external partners to ensure the delivery of legendary customer experiences and strong severity management.
  • Participate in the identification of customers' complaints root causes and implement corrective actions.
  • Contribute to a positive working environment.
  • Establish and maintain effective relationships with key partners.
  • Leverage diversity as a competitive advantage, drive the cultural environment forward, anticipate change, and mitigate risks that could negatively impact the TD Culture, and develop people strategies that continuously enhance TD's unique and inclusive culture.
  • Make an impact through change by navigating complexity and finding connections that result in clarity and direction for employees.
  • Provide direction and communicate a clear vision.
  • Effective remote leadership capabilities.
  • Demonstrate flexibility to be able to change activities based on customer and business needs.
  • Actively participate in the performance management process.
  • Meet professional/personal development objectives by utilizing learning maps and external courses as required.
  • Actively participate in and lead peer coaching and training.
  • Provide guidance and coaching to team members.
  • Maintain awareness of industry and regulatory developments in order to ensure timely Company preparedness for such developments.
  • Demonstrate strong and effective change management skills.
  • Ensure performance management and development of the team and take the appropriate action.
  • Communicate productivity objectives to managers and individual contributors and contribute to the achievement of business objectives by meeting or exceeding individual and group targets.
  • Assess and mitigate risks and escalate them as required.
  • Ensure accurate and timely reserving of claims.
  • Approve payments and reserves within authority, and appropriately escalate those outside of authority.
Requirements
  • Provincial licensing as required.
  • Post-secondary education or equivalent work experience.
  • CIP preferred.
About Us

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you.

Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

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