Unit Manager Legal Claims Support
4 weeks ago
We're seeking a seasoned Unit Manager to lead our Legal Claims Support team. As a key member of our organization, you'll be responsible for overseeing the day-to-day operations of the team, establishing clear performance objectives, and ensuring a high level of employee engagement.
Key Responsibilities:- Oversee the day-to-day responsibilities of the Law Clerks, Legal Assistants, and Administrative Support members.
- Establish and communicate clear performance objectives for your team and continually measure the progress on the attainment of these objectives.
- Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
- Assess the strengths and areas of opportunity for your team and put forth recommendations for improvement.
- Provide regular and ongoing feedback, mentoring, and coaching to your team.
- Identify key talent and provide ongoing developmental opportunities for the optimization and engagement of our key talent.
- Lead the recruitment process, including interviewing and selecting candidates, and onboarding new employees.
- Facilitate regular team meetings, one-on-ones, and huddles to ensure the two-way flow of information.
- Assist your team in understanding and applying policies, procedures, and theories.
- Drive change while maintaining effective communication to ensure your team is informed of new initiatives, processes, and workflows.
- Plan and implement office systems and organize office operations and procedures.
- Partner with HR to lead the recruitment process and onboarding of new employees.
- Participate in project-based tasks as assigned by the Director and/or VP Legal Claims.
- Compile and analyze statistics and reports while monitoring and predicting legal trends.
- University degree or college diploma in a relevant discipline (legal, paralegal, or management) or equivalent education combined with relevant work experience.
- Minimum of five to eight years of experience in a litigation environment or equivalent relevant experience.
- Minimum of two years of management experience or equivalent relevant experience.
- Proven and effective communication and interpersonal skills to develop and foster favorable relationships.
- Proficient in Microsoft Office Suite programs, I-Manager, and other e-discovery tools.
- Proven project management skills, planned, led, and successfully executed projects.
- Experience implementing and driving change by encouraging innovative thinking and changes in an operation.
- Experience leading a large team, including establishing and measuring performance, providing open and honest feedback, and maintaining employee engagement.
As a permanent member of our team, you'll be empowered to be and do your best every day. Here's what you can expect:
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- The possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different, and how you contribute to your community should be just as unique.
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