Unit Manager Legal Claims Support Lead

4 weeks ago

Edmonton, Alberta, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we're looking for a seasoned professional to lead our Legal Claims Support team as a Unit Manager. This role is a great opportunity to leverage your expertise in litigation and management to drive business success.

About the Role

We're seeking a highly skilled and experienced Unit Manager to oversee the day-to-day responsibilities of our Law Clerks, Legal Assistants, and Administrative Support members. As a key member of our team, you'll be responsible for establishing and communicating clear performance objectives, ensuring employee engagement, and assessing team strengths and areas for improvement.

Key Responsibilities

  • Oversee the day-to-day responsibilities of the Law Clerks, Legal Assistants, and Administrative Support members.
  • Establish and communicate clear performance objectives for your team and continually measure progress.
  • Ensure a high level of employee engagement by monitoring overall engagement and creating engagement action plans.
  • Assess team strengths and areas for improvement and provide recommendations.
  • Provide regular and ongoing feedback, mentoring, and coaching to your team.
  • Identify key talent and provide developmental opportunities.
  • Lead the recruitment process, including interviews and onboarding.
  • Facilitate regular team meetings, one-on-ones, and huddles.
  • Assist your team in understanding and applying policies, procedures, and theories.
  • Drive change and maintain effective communication.
  • Plan and implement office systems and organize office operations.
  • Partner with HR to lead the recruitment process.
  • Participate in project-based tasks as assigned by Director and/or VP Legal Claims.
  • Compile and analyze statistics and reports.

Requirements

  • University degree or college diploma in a relevant discipline (legal, paralegal, or management) or equivalent education combined with relevant work experience.
  • Minimum of five to eight years of experience in a litigation environment or equivalent relevant experience.
  • Minimum of two years of management experience or equivalent relevant experience.
  • Proven communication and interpersonal skills to develop and foster favorable relationships.
  • Proficient in Microsoft Office Suite programs, I-Manager, and other e-discovery tools.
  • Proven project management skills, including planning, leading, and executing projects.
  • Experience implementing and driving change by encouraging innovative thinking and changes in an operation.
  • Experience leading a large team, including establishing and measuring performance, providing open and honest feedback, and maintaining employee engagement.

What We Offer

As a permanent member of our team, you'll be empowered to be and do your best every day. Here's what you can expect:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • The possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different.

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