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Unit Manager Legal Claims Support Specialist

2 months ago


Edmonton, Alberta, Canada Intact Financial Corporation Full time
About the Role

We're seeking a seasoned Unit Manager to lead our Legal Claims Support team. As a key member of our organization, you'll oversee the day-to-day responsibilities of our Law Clerks, Legal Assistants, and Administrative Support members.

Key Responsibilities
  • Establish and communicate clear performance objectives for your team and continually measure progress.
  • Ensure high employee engagement by monitoring overall engagement and creating engagement action plans.
  • Assess team strengths and areas for improvement, providing recommendations for growth.
  • Provide regular feedback, mentoring, and coaching to team members.
  • Identify key talent and develop opportunities for growth and engagement.
  • Lead recruitment processes, including interviews and onboarding.
  • Facilitate team meetings, one-on-ones, and huddles to ensure information flow.
  • Assist team members in understanding and applying policies, procedures, and theories.
  • Drive change while maintaining effective communication.
  • Plan and implement office systems and procedures.
  • Partner with HR to lead recruitment and onboarding.
  • Participate in project-based tasks assigned by Director and/or VP Legal Claims.
  • Compile and analyze statistics and reports, monitoring legal trends.
Requirements
  • University degree or college diploma in a relevant discipline (legal, paralegal, or management) or equivalent education and experience.
  • Minimum 5-8 years of experience in a litigation environment or equivalent relevant experience.
  • Minimum 2 years of management experience or equivalent relevant experience.
  • Proven communication and interpersonal skills to develop and foster favorable relationships.
  • Proficient in Microsoft Office Suite programs, I-Manager, and other e-discovery tools.
  • Proven project management skills, including planning, leading, and executing projects.
  • Experience implementing and driving change, encouraging innovative thinking and operational changes.
  • Experience leading a large team, establishing performance objectives, providing feedback, and maintaining employee engagement.
About Us

At Intact Financial Corporation, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. We offer a range of benefits, including a financial rewards program, employee share purchase plan, and extensive flex pension and benefits package. We're committed to supporting our employees' growth and well-being, with opportunities for learning, development, and community involvement.